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FAQ - Frank's A Lot
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Orders
Menu
Delivery
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Orders
How do I place an order online?

You can place an order directly through our website by visiting the Shop page. Browse our menu, add items to your cart, and proceed to checkout. You can also call us at +1 (555) 123-4567 to place an order over the phone.

Can I modify or cancel my order after placing it?

Yes, you can modify or cancel your order within 15 minutes of placing it. Please call us immediately at +1 (555) 123-4567. Once the order enters preparation, modifications may not be possible.

Is there a minimum order amount?

For delivery orders, we have a minimum order requirement of $15. Pickup orders have no minimum. During peak hours or special promotions, this minimum may vary.

Menu
Do you offer vegetarian or vegan options?

Absolutely! We have a dedicated vegetarian section on our menu including veggie burritos, black bean tacos, and our signature grilled vegetable quesadilla. We can also customize most dishes to be vegan upon request — just let us know!

How spicy are your dishes? Can I adjust the spice level?

Our dishes range from Mild to Extra Hot. You can customize the spice level for any dish when ordering. Our "Frank's Inferno" sauce is not for the faint-hearted — you've been warned! 🌶️

Do you accommodate food allergies?

Yes, we take allergies very seriously. Please inform our staff about any allergies when ordering. Our kitchen can accommodate gluten-free, dairy-free, and nut-free requests. However, please note that our kitchen handles common allergens.

What are your signature dishes?

Our top signatures include the Frank's Loaded Burrito, Texas Chili Cheese Dog, Smash Burger, and our famous Homemade Lemonades. Check out our Signature Favourites section for the full lineup!

Delivery
What areas do you deliver to?

We currently deliver within a 10km radius of our Manama location. Enter your address at checkout to confirm delivery availability. For areas outside our delivery zone, pickup is always available!

How long does delivery take?

Our average delivery time is 30-45 minutes depending on your location and order size. During peak hours (12PM-2PM, 6PM-9PM), delivery may take up to 60 minutes. You'll receive real-time updates via SMS.

Is there a delivery fee?

Delivery is FREE for orders over $25. For orders below $25, a flat delivery fee of $3.50 applies. We also offer free delivery promotions from time to time — follow us on social media to stay updated!

Payment
What payment methods do you accept?

We accept all major credit/debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and cash on delivery. Online payments are processed securely through encrypted channels.

Is my payment information secure?

Absolutely. We use SSL encryption and comply with PCI-DSS standards. Your card details are never stored on our servers — all transactions are handled by trusted, certified payment gateways.

Can I get a refund if I'm not satisfied?

Your satisfaction is our priority. If there's an issue with your order, please contact us within 24 hours and we'll make it right — whether that's a replacement, store credit, or refund depending on the situation.

General
What are your opening hours?

We're open 7 days a week from 11:00 AM to 10:00 PM. During Ramadan and public holidays, our hours may vary — please check our social media for updates.

Do you offer catering for events?

Yes! We offer catering for parties, corporate events, and special occasions. Our catering menu includes party platters, taco bars, and custom packages. Contact us at least 48 hours in advance for catering orders.

Do you have a loyalty program?

Yes! Join "Frank's Fam" loyalty program and earn points with every order. Get a free appetizer on your 5th visit and exclusive member-only deals. Sign up at the counter or through our website.

Can I make a reservation?

We accept reservations for groups of 6 or more. For smaller groups, we operate on a walk-in basis. To reserve a table, call us at +1 (555) 123-4567 or use the reservation form on our website.

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